Customer Map

FairWarning^®'s Privacy Breach Detection solution systematically identifies users who are engaging in patient access patterns that are indicative of snooping, identity theft or other risky behaviors. Customers consider FairWarning^® privacy auditing solutions essential for compliance with healthcare privacy regulations such as ARRA HITECH privacy and meaningful use criteria, HIPAA, EU Data Protection, UK Freedom of Information Act, California SB 541 and AB 211, and Canadian provincial healthcare privacy law.

Privacy breach detection centralizes audit logs for all crucial EHRs and applications which provide access to Protected Health Information (PHI), enabling proactive monitoring and simplifying investigations. FairWarning^® then filters out known false positives, and brings any remaining potential incidents to the attention of appropriate privacy personnel. Based on reference-able FairWarning^® customer studies, manual review processes are reduced by over 90%. In addition, customers experience 5 times greater incident visibility, which means that on average, for every incident found by a manual process, at least four (4) more go undetected.

FairWarning^®'s Privacy Breach Detection Solution delivers solutions which scale up and scale out for centralized health systems, decentralized health systems, small to mid-sized hospitals, and large enterprise health systems. Pricing is based on the relative measure of size of your organization and the number of data sources/applications you choose to integrate in the FairWarning^® solution.

Implementation of FairWarning^® occurs over an average of 12 weeks and follows the FairWarning^® Speed-to-Value Implementation Methodology. The Speed-to-Value Implementation Methodology focuses on effective virtual collaboration, relevant, reliable data and reporting, and education and hands-on training for optimal integration of FairWarning^® into organizational business practices. By design the FairWarning^® solution is tailored from Day 1 to integrate into the highly heterogeneous environment of the hospital.

During implementation, extracting audit data from the clinical and non-clinical systems requires an IT resource with the technical skills necessary to write and run program(s) and schedule the job(s) to transfer data in an ongoing, secure manner to the FairWarning^® appliance. This typically takes 1-2 business days per application. After implementation, customers find that their existing Privacy or Compliance team members jobs are streamlined by the use of FairWarning^®. Running reports and investigations is subsequently very manageable using existing resources.

For a full list, please click here. If your application of interest is not listed, we will add FairWarning^® support for the new audit source in one (1) business day at no charge to your organization, provided we have access to the audit source data.

Once the pre-configured FairWarning^® appliance is received, it will reside inside your secure internal network. The appliance is shipped with a rack mount slide rail kit for easy installation, and fits in any standard network server rack.

All care providers becoming FairWarning^® customers during calendar year 2012 receive the following end-to-end support through the life of their contract at no additional charge beyond contracted fees:

During Initial Implementation:

1. Personal FairWarning^® Implementation Manager directly available by email and phone
2. Online project management workspace accessible by all customer team members, includes deployment templates specific to new customers, project plan, and progress tracking
3. Door step delivery of FairWarning^® appliance server and collaborative secure VPN setup
4. Turn-key implementation of well in excess of 170 electronic health record and healthcare application audit and/or data sources
5. Contracted number of audit or data sources integrated into deployment
6. Flexibility to add any audit source to deployment, the customer does not have to contract for "named" audit sources. The only limitation is that audit data must be available from application
7. Advanced analytics and filtering with authoritative user data (HR, identity management sources)
8. Setup of cooperative correlation between FairWarning^® and Enterprise Security technologies, such as Security Information Event Management (SIEM) and Data Leakage Protection (DLP)
9. Instructor led, web-based initial product training sessions

Ongoing Support

1. FairWarning^® Support Team directly available by email and phone
2. Over 200 privacy breach analytics available to detect patient privacy breaches
3. Ability to create additional custom privacy breach analytics
4. Ongoing incorporation of new privacy breach analytics based on customer feedback
5. Audit or data sources beyond contracted number can be added under pre-determined license and support fees, without additional professional service fees
6. Instructor led, web-based ongoing product training sessions
7. Featured speakers offering a variety of advanced training topics
8. FairWarning^® customer-only webinars with product updates, usage topics as well as customer surveys and benchmarking
9. Major and minor privacy breach detection product upgrades
10. Appliance-server and systems HealthCheck Monitoring including systems upgrades
11. Access to the largest online customer community of its kind for privacy breach detection
12. All FairWarning^® implementation and support personnel for United States customers located in United States

See KLAS Research, www.klasresearch.com for more information on direct FairWarning^® customer feedback

Support and Service Level Agreements can be found here.

FairWarning^® invented and is a global leader in "privacy breach detection" solutions for electronic health records (EHRs). Founded in 2005, FairWarning^® has grown 100% or more in every subsequent year.

Customers consider FairWarning^® privacy auditing solutions essential for compliance with healthcare privacy regulations such as ARRA HITECH privacy and meaningful use criteria, HIPAA, and other regulatory responsibilities, as well as for avoiding the risks and costs associated with a major patient privacy breach.

FairWarning^® has offices in the United States, London, England and Paris, France.

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