FairWarning Customer Success StoriesSuccess_Story_FFS_Header_Waves

Customer Success Story

Customer Success Stories

Kendra Von Achen,
Managing Solutions Consultant

Kendra-Fortimize-Headshot-Success-Story-Salesforce-Security-and-Compliance

FairWarning Helps Fortimize Increase Security and Compliance for Their Client

Fortimize, a certified Salesforce partner and financial services implementation specialist, was looking to deliver “peace of mind” for its client by letting them know that their users were not walking away with sensitive data.

Overview

As the importance of compliance continues to grow within the financial services industry, a client of Fortimize knew they needed to protect their assets from data theft from Salesforce while complying with Financial Industry Regulatory Authority’s (FIRNA) rules and regulations.

Fortimize’s client challenged them to find an easy-to-implement solution that would manage and protect data in their Salesforce application. The solution had to provide insights into, and proactive alerts about, what reports were being exported and by whom.

“We were looking for a solution that could be deployed rapidly and fit both functionality and our budget.”

“With FairWarning for Salesforce, we are able to provide our clients with definitive data so that they can make educated executive decisions about their users’ actions.”

“The FairWarning team has been extremely proactive, supportive, and helpful in each implementation we’ve done,” shares Kendra. “That ensures our client is set up and satisfied with the results.”

“We set up Salesforce Shield and then implemented FairWarning for Salesforce to provide us and our client with meaningful insights into their user’s activities within Salesforce.”

The Challenges

Fortimize faced a range of challenges when seeking to meet their client’s need for peace of mind that users weren’t doing things they shouldn’t be doing in Salesforce. “We were looking for a solution that could be deployed rapidly and fit both functionality and our budget,” explains managing solutions consultant Kendra Von Achen.

There were three key areas that Fortimize needed to monitor:

1. Who was generating and exporting what reports
2. Salesforce1 usage and adoption
3. Login and logout stats

“Additionally, the tool had to provide pushed alerts to notify the administrative or executive team of issues as they arose, and have the appropriate graphical interface to allow easy review of those alerts,” says Kendra.

Solution

After searching the marketplace, Fortimize found FairWarning for Salesforce.

FairWarning for Salesforce leverages Salesforce’s event monitoring files to provide data protection and governance through user activity monitoring. It takes the raw data from the event monitoring files and turns it into human-readable text, thereby enabling any business-minded user to gain powerful insights and take action.

With FairWarning for Salesforce in place, Fortimize had the ability to easily see and track who did what, when they did it, where they did it from, and how frequently they did it. FairWarning for Salesforce continuously monitors for unusual access, proactively issues alerts about potential incidents, enables rapid investigations of user activity, and satisfies critical regulatory requirements.

The Results

Success_Story_Icon_ResultsAffordable Solution

Fortimize saw FairWarning for Salesforce as an affordable solution. It provided the right functionality and features needed to protect their client, create long-term trust, and build a stronger relationship.

Success_Story_Icon_ResultsFast & Easy Implementation

The implementation of FairWarning for Salesforce was quick and easy, providing instant value to the event monitoring files within just a few days. Within two weeks of the initial implementation, Fortimize was able to identify which reports and alerts were important to their client and built a fully customized solution to meet their needs. “The FairWarning team has been extremely proactive, supportive, and helpful in each implementation we’ve done,” shares Kendra. “That ensures our client is set up and satisfied with the results.”

Success_Story_Icon_ResultsActionable Insights

“With FairWarning for Salesforce, we are able to provide our clients with definitive data so that they can make educated executive decisions about their users’ actions,” explains Kendra.


Each week, Fortimize generates a high-level report to their client’s executive team outlining what transpired during the past week. If there are apparent anomalies in the data, Fortimize points those out so their client can determine whether it is a normal activity or something that should be investigated. Thanks to FairWarning for Salesforce’s ease of use, the reporting process only takes 30 to 60 minutes.

Working with FairWarning provided an added benefit. Not only could Fortimize solve their client’s challenge, Fortimize was able to build their services profile and provide compliance and governance services to many of their other clients.

In the end, Fortimize was able to deliver peace of mind to its client – letting them know that their users were not walking away with sensitive data.

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