At FairWarning, we believe working hard and playing hard are one in the same. We are a passionate team of technology and privacy experts who are obsessed with serving our customers and our team members, and who genuinely care for one another. When you meet us, you’ll recognize something different, something very special about our team members and our culture.
In line with our passionate culture, FairWarning offers generous benefits.
- Flexible Working Hours and Remote Days
- Paid Holidays
- Unlimited Paid Time Off
- FairWellness Program
- No-Cost for Team Member Healthcare
- Company Matching Health Savings Account Contributions
- Company Paid Life and Disability Insurance
- Enhanced Parental Leave
- Pet Insurance
- 5% 401(k) Company Match
- No vesting period on the Company’s 401(k) match
- Bi-Annual Team Outings
- Community Service Events
- Onsite Massage, Yoga and Wellness Events
Our Hiring Process
What to Expect in Our Interview Process
Our team reviews all applications to screen for a variety of criteria and promptly responds to all candidates.
A member of our talent team will reach out to selected candidates for a quick phone screen to learn more about your qualifications and share more details about FairWarning and the position.
Selected candidates will move through a few rounds of phone, video, and in-person interviews with members of our talent team, the team you are applying to, and members of the leadership team.
We might ask candidates applying for certain roles (technical, senior leadership, etc.) to complete some type of assessment that will highlight their skillset.
We make an offer to the candidate we feel is the best fit for the role and welcome them to the FairWarning Team.
We know constructive criticism is really important when interviewing for positions, however, because of the sheer volume of applications we receive, it is likely that you won’t receive personalized feedback if you are not selected for a position.
The People Department is responsible for cultivating and maintaining the culture of FairWarning. This department is the go-to for all Human Resources inquires and processes. The People Department is responsible for all Engagement, Training and HR-Related activities including payroll, benefits, full life-cycle recruitment, talent branding and the engagement of our associates on a day-to-day basis.
Finance & Legal Department
Finance & Legal Department
The Finance Department is responsible for making financial decisions based on calculated planning, analysis, and projections to keep us running at optimum efficiency. The legal department ensures we are in compliance and alleviates all questions with regards to legality with customers, contracts, and vendors.
The Information Technology department is responsible for supporting our growing internal cloud environment (servers, network, storage, desktop support and firewalls) and interfaces with employees and customers daily to resolve technical issues. The security team is responsible for technical expertise in securing enterprise software and systems and implementing best practices.
The Customer Success Organization is responsible for creating raving customer experiences through customer success programs, satisfaction, engagement, renewals, and mature adoption of the FairWarning products. This team’s goal is to secure 100% renewal of our customers. They are responsible for managing the customer relationships, leading customer account strategic planning, and proactively identifying and addressing at-risk customers.
Part of the Customer Success Organization, the Implementation Department guides and leads a new customer through the onboarding process. This team serves as technical project managers for the software implementation process. They define, scope, and manage multiple projects for new customers getting started as well as current customers upgrading, changing sources, and taking on additional projects.
Part of the Customer Success Organization, the Success Services Department ensures our customers are taking full advantage of everything our product has to offer. They provide training, adoption sessions, and help troubleshoot specific issues to ensure each customer has a successful monitoring program. This department provides solution expertise and subject matter knowledge before and after the initial sales to ensure customer satisfaction.
The Managed Services Department offers our healthcare customers a solution for monitoring inside user activity for them. Our Privacy and Drug Diversion Analysts work with our customer base to manage and operate the FairWarning application providing a robust monitoring offering and partner with customers to complete ad hoc requests.
The Sales department has two divisions, one that focuses on selling into Healthcare organizations and another division that focuses on selling into additional markets like Financial Services, Banking, Insurance and Technology. Account Managers are responsible for the cross sell, upsell, and renewal negotiations with existing customers. The Sales Operations department is tasked with understanding complex data sets to conduct sales performance analyses and help engineer process efficiencies.
The Marketing department is responsible for FairWarning’s brand image and for generating demand. They develop and coordinate thought leadership to position FairWarning in the market as well as drive the company’s vision, mission and product. The department contributes to pipeline through the website, content, social media, events, webinars, and more. Plus, they assist departments across the company with content, communications, images and much more.
The Product Engineering department is responsible for the applications deployed for our customers. This department collects requirements for new features, develops and tests the features, as well as fixes bugs as they are identified and prioritized. They partner with Technical Services to install and utilize the current product, Application Services to find out what’s not working correctly, and Managed Services to receive feedback from our power users.
The Quality Assurance department helps create a quality product by searching for bugs and performing regular product testing, both manual and automated.
The Development Operations (DevOps) department is responsible for exposing blind spots in our applications and infrastructure and fixing any issues before the product is released to our customers.
The Product Management Department owns the product roadmap, scoping and prioritizing development activities based on business and customer impact. The department works closely with product engineering to deliver monthly product releases to our customers.
The Application Services Department ensures our product is “always on” through the use, maintenance, and development of automated “Self-Healing” products and services to discover problems before a customer does. They provide a “Rock Solid” and massively scalable platform through monitoring, configuration, tuning and maintenance of batch, database, and system services.
The Technical Services Development Department ensures we are delivering what our customers are expecting. This department is responsible for the assisting with the technical aspects of implementation and upgrading our customers.