System Status Metrics
FairWarning is always there for you.
99.98% Availability. The year-to-date percentage of time the customer's application is available for use, outside of scheduled maintenance. (SaaS only)
95.73% Data Integrity. The percentage of data available within the customer’s expectations, as of the previous month-end.
100% Backups. The percentage of valid backups FairWarning customers have available to protect their database against an unrecoverable error, as of the last month. (SaaS only)
*As of February 2021
Monthly Support Metrics
Numbers don’t lie. FairWarning’s Application Services team regularly responds to and resolves issues, on average, within published SLAs.
Level 1 - Critical
Initial Response
Resolved
Level 2 - Major
Initial Response
Resolved
Level 3 - Minor
Initial Response
Resolved
Level 4 - Low
Initial Response
Resolved
As of February 2021. All numbers within FairWarning’s SLAs are highlighted in green. Average based on business hours.
Critical — Critical production issues affecting all users; complete application failure preventing its use; Cerner connectivity.
Major — Persistent issue affecting many users; major functionality loss, which produces inaccurate information.
Minor — Solution performance issues but does not prevent the use of the system or software.
Low — Inquiries about technical issues; information requests on application, configuration, or installations.
Please visit our FairWarning support page for service-level details or to create a support ticket.
Security & Compliance
FairWarning protects your critical data while complying with the following regulatory organizations:
