FairWarning’s vision is to build trust by safeguarding sensitive and personal information that is held in our customers’ mission-critical applications, and FairWarning does that for over 300 applications including Salesforce. All the way back to 2005, I envisioned safeguarding Customer Relationship Management systems (CRMs) and in my patent application on Fraud and Misuse Detection leveraging audit logs, I included very specific use cases on the topic.
In the world of cloud, there is no bigger CRM player than Salesforce, and their customers are building enterprises on the Salesforce platform at a scale and pace greater than ever before. This means they are storing very sensitive business, customer, and personal information in their Salesforce instance. So when Salesforce recruited FairWarning to “Event Monitoring Trials” in late 2013, it was exciting and almost nine years in the making. For FairWarning, it was a no-brainer to invest in building a Salesforce-specific solution that is easy to use, fast to deploy, and provides business users such as CRM managers security information that is easy to understand and actionable.
These concepts are important because cloud applications like Salesforce have been adopted differently than traditional applications — there has been little involvement from the Information Technology and Information Security departments. In addition to the above, this means FairWarning for Salesforce has to be incredibly flexible working with standard and customized fields and objects. It also means FairWarning for Salesforce has to work with multiple-orgs for a single customer because Salesforce has been adopted business unit by business unit, but protection and governance requires central visibility. We pull this all together in FairWarning for Salesforce.
With our release of next-generation FairWarning for Salesforce, we deliver cloud-based data protection and governance faster and more comprehensively than ever before. Specifically, FairWarning delivers packaged compliance, security, and user activity monitoring controls for Salesforce that are installed with a few clicks and in a few minutes. There is still planning required that is specific to every Salesforce customer and that can take some time, but FairWarning has eliminated all of the mechanics of getting controls in place rapidly with the ability to receive alerts, investigate potential incidents, report and evidence compliance programs. Salesforce Shield, specifically Salesforce Event Monitoring, is required but after that, the technology is easy and rapid. You can read our reviews on the AppExchange to get a first-hand idea of the customer experience.
FairWarning for Salesforce is feature- and benefit-rich, including streamlined forensic investigations, flexible reporting, alerting, dashboards, statistical trending, and behavioral analysis. I will leave those details to our website and capable product marketing teams, the purpose of this blog post is to underscore our vision and strategic dedication to FairWarning for Salesforce.
Kurt J. Long