Successful candidates have the following background:
- Bachelor’s Degree required
- Excellent verbal and written communication skills
- Attention to detail and willingness to learn
- Adult Learning experience or training
- Familiarity with medical terminology and clinical workflow a plus
- Knowledge of HIPAA regulations a plus
- Experience with data analytics / data mining a plus
Characteristics of Successful Candidates
The Platform Specialist is responsible for ensuring our customers receive the most value possible for their investment with FairWarning. The FairWarning solution gives customers time back in their day, and we are looking for a team member to be an advocate for that. Characteristics of a successful candidate are:
- Great Communicator: This team member will use excellent communication skills to create content, moderate online discussions about domain topics, develop training materials and events to increase customer understanding and platform knowledge, and support internal teams with advanced sales and service issues. The overall goal is to empower the FairWarning customer base and drive further adoption, engagement, and advocacy.
- Problem Solver: The successful candidate will not only be comfortable assisting customers with problems that arise but also assisting internal team members during training sessions. They will be able to quickly think on their feet and come up with creative solutions to keep our customers learning.
- Team Player: A successful candidate will develop excellent working relationships with Privacy Analyst, Training Managers, and all other FairWarning team members to ensure a superior training program and ongoing experience for customers to achieve their goals and optimize their investment with FairWarning.
- Customer Centric: A successful candidate’s main goal is to make our customers successful with the FairWarning platform. They have excellent customer service skills that include relationship building, establish trust through industry experience, and follow-up and follow-through.
- Patience Driven: Working with a multitude of different people, a successful candidate will have an extremely high level of patience. They will be able to work with different communication styles and ensure each user understands the content delivered and is successful with the platform.
Additional Information about FairWarning and the Opportunity
- FairWarning has a proven track record of developing, selling and servicing patented, market-leading product and service offerings
- Proven, stable and profitable for 10 consecutive years
- Successfully executing on unique & differentiated vision of radically simplifying cloud security
- Multiple patents and trademarks on FairWarning product technology
- Multi-billion dollar growth market for FairWarning’s cloud security offering