Technical Support Specialist

Your Unlimited Career Growth Opportunity

FairWarning strives to protect the health, wealth and personal information for everyone on earth. Are you excited about the opportunity to grow, learn and contribute to a leading global software company in Cloud Security? Are you adventurous and innovative with a true passion for solving world class challenges? FairWarning provides an environment that is collaborative, open, demanding and exciting for those who want to push their limits.  Join our Production Services team as a Technical Support Specialist and start your adventure today.

Vision for The Role

In this role, you will have a major impact on our customers’ ability to protect and secure their most sensitive and private data. The Technical Support Specialist is responsible for proactively monitoring and managing global mission-critical production environments. As a Technical Support Specialist, you will interface with customers as well as many FairWarning teams daily to efficiently and effectively resolve the technical issues our customers encounter.   As a member of the product team you will be empowered to improve our customer service through product improvements.

Your Impact

  • Ensure “always on” Patient Privacy Intelligence through the use, maintenance and development of automated monitoring tools
  • Deliver instant product updates for all customers through the development and maintenance of automated distributed software tools
  • Provide a “Rock Solid” and massively scalable platform through monitoring, configuring, tuning and maintenance of batch, database, and system services
  • Implement new innovative tools and processes to improve performance and processes of our software platform
  • Enable customers to use Patient Privacy Intelligence through always available customer training and help
  • Resolve issues with customers by listening to their problems and finding reliable solutions that fix the root cause of the issue, not just the symptom

Skills & Experience

  • MySQL and Linux (professional experience required), Java (academic experience sufficient)
  • Team player with the ability to work independently
  • Commitment to delivering a positive experience with every customer interaction
  • Analytical and troubleshooting mindset with the ability to collaborate with multiple teams and customers
  • Excellent written and verbal communication, including ability to communicate technical issues with non-technical parties
  • BS degree and/or2+ years of relevant professional experience

FairWarning’s Vision

FairWarning strives to protect the health, wealth, and personal information for everyone on Earth. The company’s industry-leading, affordable application security solutions provide data protection and governance for Electronic Health Records (EHRs), Salesforce, Office 365, and hundreds of other applications. FairWarning solutions protect organizations of all sizes against data theft and misuse through real-time and continuous user activity monitoring and improve compliance effectiveness with complex federal and state privacy laws such as HIPAA, PCI, FINRA, SOX, FISMA and EU Data Protection Act. FairWarning catches people stealing your data.

This is a FairWarning Pay it Forward position