Success Stories

Detroit Medical Center Enhances Patient Privacy Monitoring With Automated Alerts and Dashboards

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About FairWarning FairWarning ® invented and is the global leader in patient privacy monitoring solutions which guard against abuse of patient information in Electronic Health Records (EHRs) and Health Information Exchanges (HIEs), enabling care providers to confidently connect physicians, clinics, patients and affiliates. FairWarning ® 's patient privacy monitoring solutions are compatible with healthcare applications from every major vendor, and available as either on-premise or software-as-a-service with managed services available to complement existing resources. Customers consider FairWarning ® solutions essential for compliance with healthcare privacy regulations such as ARRA HITECH privacy and meaningful use criteria, HIPAA, EU Data Protection, UK Freedom of Information Act, California SB 541 and AB 211, Texas HB 300, Massachusetts 201 CMR 17.00 and Canadian provincial healthcare privacy law. CUSTOMER SUCCESS STORY Detroit Medical Center Today, FairWarning 's automated alerting capabilities have replaced random auditing, fulfilled key requirements for the achievement of meaningful use, and the staff is confident that they are proactively identifying potential privacy breaches. DMC has reduced the number of potential privacy breaches through a combination of continuous improvement of FairWarning monitoring and employee education and training. The Regulatory team has continued to refine the reports provided by FairWarning and has expanded their initial list of reports to include employees viewing their supervisors' and co-workers' records. Using employee data from their Lawson HR system, DMC customized their family member snooping reports to identify employees accessing patients with the same address as their own. The additional user data also allows for advanced filtering and analytics, minimizing the number of false positives received. Initially, FairWarning was alerting on a higher number of potential privacy breaches; however, as education, training and sanctioning processes have been refined, fewer and fewer violations are being identified. During the FairWarning rollout, information about the new monitoring system was included in each hospital's individual newsletter and the electronic DMC newsletter. In addition, managers were trained about the system's capabilities, and a screensaver notified employees that they were being monitored. Additionally, through word-of-mouth, employees are aware that their access is being monitored, and that any violators will be disciplined. The Regulatory team is even taking advantage of the hospitals' competitive nature, providing privacy reports for each so they can see how they are performing in comparison to other hospitals in the system. Since the FairWarning implementation, most investigations occur as a result of an automated alert, and so any violations are identified quickly before they escalate to a patient complaint. As originally planned, FairWarning has been an integral piece of Detroit Medical Center's successful Stage 1 meaningful use attestation. Going forward, Detroit Medical Center will continue to refine and improve the automated monitoring provided by FairWarning, fulfilling their commitment to protecting patient privacy. ® ® ® ® ® ® ® ® North America Headquarters 13535 Feather Sound Drive, Suite 600 Clearwater, Florida 33762 USA 1-727-576-6700 United Kingdom & Europe Oxford House, Campus Six Caxton Way, Stevenage Herts SG1 2XD +44 0800 047 0933

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