Success Stories

Detroit Medical Center Enhances Patient Privacy Monitoring With Automated Alerts and Dashboards

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Overview The hospitals of the Detroit Medical Center (DMC) in Detroit, Michigan have been providing medical services to the Detroit metropolitan area since the 1860s. Now the largest healthcare provider in southeast Michigan, DMC has more than 2,000 licensed beds and close to 4,000 affiliated physicians. DMC believes that access to quality health care is the right of every human being and has a long history of using advanced technology to provide the best clinical care. As an award-winning hospital in the areas of electronic health records (EHRs) and healthcare technology, they have an ongoing commitment to the privacy and security of electronic patient records. In addition, DMC serves as a teaching hospital for Wayne State University, the United States' fourth-largest medical school, and is the official healthcare provider for the Detroit Tigers, Detroit Red Wings and Detroit Pistons. These prestigious areas of service, with a strong reputation to uphold, have prompted DMC to place a premium on protecting patients' privacy. Challenges DMC undertook the implementation of a broad-scale EHR in 1998, a project that would last twelve years and culminate in the 2010 achievement of Stage 6 in the HIMSS EMR Adoption Model. The new EHR rollout across hospitals and clinic locations brought new challenges in auditing the accesses of over 15,000 employees, and DMC increasingly recognized the need for privacy controls beyond existing capabilities. As the official healthcare provider for so many local sports teams, concerns over VIP snooping vulnerabilities prompted DMC to seek a privacy monitoring solution for Cerner Millennium. When ARRA HITECH of 2009 added privacy and security requirements for the achievement of "meaningful use" and financial incentives, finding a privacy auditing and monitoring solution became a top priority. Organization • Eight hospitals • More than 100 clinics • Teaching hospital for Wayne State University the country's fourth largest medical school • More than 2,000 beds • Official Healthcare Provider for the Detroit Tigers, Detroit Red Wings and Detroit Pistons Awards • U.S. News & World Report America's Best Hospitals, 2010-2011 • 2011 Most Wired Hospital (5th consecutive year) • Acheived HIMSS EMR Adoption Model Stage 6 in 2010 • Healthcare Informatics 2009 Innovator Award Health Information Systems • Cerner Millennium • Lawson HR • Siemens Invision • Sunquest Laboratory Interviewees • Brenda Chambers, HIPAA Security Officer • Karen Shastachuk, Regulatory Data Analyst FairWarning Ready Certified Master Professional The Detroit Medical Center's Deployment of Privacy Breach Detection ® CUSTOMER SUCCESS STORY

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