Success Stories

Memorial Hermann Focuses on Expanding Monitoring Capabilities Across Multiple Systems

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Overview Memorial Hermann Healthcare System is the largest not-for-profit healthcare system in Texas with a vast network of affiliated physicians and numerous specialty programs and services. Memorial Hermann's Texas Medical Center is the teaching hospital for The University of Texas Medical School at Houston. With close to 20,000 employees, more than 3,500 beds and the largest emergency department in the country, Memorial Hermann considers their reputation to be a key part of their success. With a variety of hospitals and treatment centers, including a Level 1 Trauma Center, cancer centers, sports medicine and rehabilitation, and many others, Memorial Hermann's electronic health records (EHRs) and clinical applications include 128 different systems with over 100 patient- related data systems. Their primary EHR is Cerner Millennium, but they also use McKesson for patient management, GE for labor and delivery, and CGI Sovera for imaging. Challenges With Cerner as their primary EHR, Memorial Hermann had selected to use Cerner's P2 Sentinel product for proactive privacy monitoring. However, with hundreds of other systems, Memorial Hermann was concerned that they would not be in compliance with HIPAA and ARRA HITECH unless they expanded their monitoring capabilities to include the other systems. At the same time, Information Security was getting feedback from the primary users, the Privacy department, that P2 Sentinel was unable to provide the desired reporting and perform the advanced analytics the Privacy department needed. "We didn't have the ability or the understanding to manage and slice the data to provide reporting," says Randy Yates, Director of Information Security. Organization • 12 Hospitals • 3,514 beds • 19,500 Employees • U.S. News Top Hospital 2009-2010 Health Information Systems • ArcSight Enterprise Security Manager • Cerner Millennium • CGI Sovera • GE Quantative Sentinel • McKesson HealthQuest Interviewee • Randy Yates, Director of Information Security Webinar Replay For more details on Memorial Hermann's implementation and use of FairWarning, please view the webinar replay. Date: January 20, 2011 Link: WB-HITECH-HIPAA-- COMPLIANCE-MEMORIALHERMANN.pdf ® ® CUSTOMER SUCCESS STORY Cerner High-Availability Privacy Auditing with FairWarning

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