Success Stories

NHS Homerton Deploys Patient Privacy Monitoring to Protect VIP Patient Data

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The Homerton University Hospital's Deployment of Patient Privacy Monitoring Overview The Homerton University Hospital NHS Foundation Trust provides hospital and community services to Hackney and the City of London. Specialist care includes: obstetrics, neonatology, fetal medicine, fertility, neuro-rehabilitation, bariatric surgery and asthma and allergy across east London and beyond. As one of the fi rst NHS Foundation Trusts in England, Homerton has a reputation for excellent care and leadership to uphold. They were also expecting an infl ux of VIP patients in the near future, and wanted to insure that their privacy would be protected. Challenges Media coverage of data breaches in the NHS has brought increased attention to the problem of insider abuse of access to electronic records, and Homerton leadership realised that they needed robust tools to not only to protect the Trust's reputation but also to comply with the Data Protection Act and the Information Governance Toolkit privacy and security provisions. Historically, NHS trusts were largely self-regulated, ensuring compliance internally. However, more recently, external review of compliance activities has been required with increased enforcement and the potential for fi nancial penalties. The Information Commissioner's Offi ce has increased authority to fi ne organisations up to £500,000 for non- compliance. Homerton wanted to be in a position to tell the Information Commissioner, if an incident occurred, that there were robust solutions in place and that everything possible was being done to prevent breaches. They also wanted to reassure patients that their information was safe. Like most other NHS Trusts, Homerton was already able to capture audit trails and trace what staff members were doing in electronic records. However, the system was manual, not proactive, so there was no warning if a breach occurred. Homerton wanted to be able to identify any issues before they turned into a major breach. Organization • Serves a population of 220,000 • 3,500 employees Health Information Systems • Cerner Millennium • CSE Healthcare Systems RiO Interviewees • Matthew Hall, Information Governance Manager and Deputy Caldicott Guardian at Homerton University Hospital NHS Foundation Trust since 2011. He held the same position at NHS City and Hackney from 2007. He joined Homerton as part of the Community Health Services Integration. Prior to joining NHS City and Hackney, he held the position of Information Governance Manager at Homerton from the inception of the Information Governance Toolkit. His prior position there was as the Data Quality Manager. He has worked within the NHS since 1997. CUSTOMER SUCCESS STORY

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