Success Stories

Memorial Healthcare Success Story

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Webinar Recap Memorial Healthcare System's Privacy and Security Comeback: From Reported Breach to Patient Privacy Excellence Richard Leon, Chief Information Security Officer at Memorial Healthcare System Client Profile Memorial Healthcare System (MHS) is one of the largest public health systems in the country with 13,000 employees, .2,500 physicians, countless other non- employee physicians across six hospitals, and numerous ancillary healthcare facilities and physician practices. The award-winning healthcare system serves a patient population of millions of people across southern Florida. Results • 90% reduction in specific security alerts • Equivalent time savings equal to two FTEs • Manage the full life cycle of a security incident • Stellar privacy compliance audits Challenge MHS was dealing with more than 10 patient record access alerts per week, creating too much data to investigate properly. Further challenges included ensuring Epic Care Connect access compliance for affiliated healthcare providers and ACO affiliate patient privacy adherence. Solution • FairWarning Patient Privacy Intelligence • Platform and Managed Privacy Services Memorial Healthcare System's growth and success in patient care and outcomes had left them with a robust volume of data and therefore increased costs and effort to properly investigate access to PHI. The FairWarning Patient Privacy Intelligence Platform and Managed Privacy Services team reduced specific security alerts from ten a week to just one a week through access visibility and patient privacy policy design. This saved the time equivalent of two full time employees (FTEs) for alert investigations, while enterprise-wide training built a culture of true patient privacy excellence. WEBINAR RECAP

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