Success Stories

From Newsworthy Diversion to Proactive Protection: Mount Sinai Health System’s Story of Drug Diversion Monitoring

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Customer Success Story | Mount Sinai Health System From Newsworthy Diversion to Proactive Protection: Mount Sinai Health System's Story of Drug Diversion Monitoring Top New York City Health System bounces back from a 2014 incident to create a world-class drug diversion prevention, detection and response program Client Profile For more than 160 years, Mount Sinai Health System has been New York City's most extensive integrated health system encompassing eight hospital campuses, a leading medical school, and a vast network of ambulatory practices throughout the greater New York region. Mount Sinai's vision is to produce the safest care, the highest quality and satisfaction, and the best value of any health system in the nation. With over 25,000 employees and 3,814 patient beds, this system includes approximately 7,200 primary and specialty care physicians and 13 free-standing joint-venture centers. Additionally, they have more than 400 ambulatory practice locations throughout the five boroughs of New York City, Westchester, and Long Island and 31 affiliated community health centers. Challenge In 2014, Mount Sinai discovered that one of their Pharmacy Directors had diverted over 200,000 doses of Oxycodone over a five-year period. No patients were harmed due to the diversion, but the case still could have had a serious negative impact on the hospital's reputation. Solution EHR: Epic Automated Dispensing Cabinet: Pyxis ES Drug Diversion Monitoring: FairWarning Drug Diversion Intelligence Results Near real-time drug diversion monitoring Multi-disciplinary collaboration to prevent and investigate diversion Increased staff compliance and education on drug diversion Increased visibility, allowing the compliance team the ability to go from monitoring one hospital to monitoring six

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