With a new CEO and a Silicon Valley financial backer, FairWarning continues to get industry recognition for the quality of the technology it provides to customers.
The Clearwater-based cybersecurity firm was the No. 1 provider of patient privacy and security solutions in a 2019 user survey conducted by Black Book Market Research. Cybersecurity systems users and senior level managers participate in the survey. It’s the second consecutive year that FairWarning has ranked at the top.
“It’s the voice of the customer, which is obviously the most important thing,” said Patrick Marschall, president and CEO of FairWarning. He succeeded Kurt Long, FairWarning’s founder, in December.
FairWarning provides technology to protect patient privacy and secure data to more than 8,500 facilities worldwide, including 40 percent of the U.S. healthcare market.
Amid a barrage of news reports about data breaches, some customers have promoted the fact that they have FairWarning systems in place in their registration areas, to reassure patients that they are using solutions that have been vetted by industry, said Shane Whitlatch, general manager of healthcare for the company.
For the Black Book survey, FairWarning’s healthcare and compliance customers filled out ballots on 18 performance areas of operational excellence to rank vendors by software, systems, products, equipment and outsourced service lines.