Press Releases

Tuesday, March 26, 2019

Patient Privacy Intelligence Platform Receives Highest Marks Across 18 Key Performance Indicators For Second Year in a Row

Healthcare Customers Rank FairWarning as Top Provider for Patient Privacy Monitoring in Black Book Survey

CLEARWATER, Fla. – March 26, 2019 – FairWarning’s healthcare customers have once again ranked the company as the number one provider of patient privacy and security solutions in a 2019 user survey conducted by Black Book Market Research. FairWarning’s Patient Privacy Intelligence™ (PPI) platform received the highest rating in industry client satisfaction and loyalty by cybersecurity system users and senior-level managers who participated in the survey.

More than 8,500 facilities worldwide and 40 percent of the U.S. healthcare market use FairWarning to protect patient information and provide higher levels of data security. The company’s healthcare privacy and compliance customers filled out ballots on 18 performance areas of operational excellence to rank vendors by software, systems, products, equipment and outsourced service lines. Black Book’s surveys are completely vendor-agnostic and independently verified by a third party. Data reported in its ranking forms for top 10-ranked organizations have a 95 percent confidence level.

Ensuring that customers have the best privacy and security tools is what drives FairWarning to continue to innovate and adapt. By adding new capabilities and new employees, the company plans to continuously improve the customer experience:

  • In 2018, the company introduced a more affordable enterprise SaaS option, multiple Managed Privacy Services offerings, online certification training, master certification training and, most recently, drug diversion monitoring. In 2019, FairWarning will continue to drive innovations that protect application data and help healthcare organizations comply with privacy laws and security frameworks – including new AI and machine learning capabilities.
  • The company welcomed more than 40 new team members last year, with plans to add more than 50 this year. This growth is a result of FairWarning’s commitment to customer excellence and includes several key roles in application support, customer success and product development.
  • FairWarning’s Managed Privacy Services team also continues to grow, comprising an elite team of certified privacy and security analysts providing essential insights into healthcare security, compliance, governance and more.

Shane Whitlatch, General Manager of Healthcare forFairWarning, said: “We are grateful for independent, third party-verified awards like Black Book that give customers a voice. This award encourages us to continue to listen to our customers’ voices and invest in innovations to our solution so that care providers can give the best, trust-based patient care possible. Our mission is to help healthcare providers who want to provide excellent patient care and ensure data privacy at the same time. To that end, our Patient Privacy Intelligence full-lifecycle platform protects healthcare customers against data theft and misuse through real-time and continuous user activity monitoring – and we look forward to continuing to provide best-in-breed technology to help these customers build trust.”