Protect Patient Data
The average cost of a healthcare breach in the United States is $7.13 million – higher than any other industry. In fact, it’s nearly double the $3.86 million average for companies across all sectors.i What’s more – 93% of healthcare organizations have suffered a breach since 2016.ii
Given that most healthcare organizations have experienced breaches that include insider security threats, chances are, you need help protecting your patients’ privacy data, too. This is especially true since today’s healthcare companies produce and store vast quantities of critical patient data in different formats, housed in their electronic health record (EHR) platform and other systems.
is the average cost of a healthcare breach
of healthcare organizations have suffered a breach since 2016
of companies realized benefits such as competitive advantage or investor appeal from privacy investments
From nurses and pharmacists to specialists and administrators, employees have access to protected health information (PHI) inside patient records. And that access is often difficult to control, particularly since it’s stored in places you might not even know about.
As data streams in from multiple departments, facilities and vendors, complexity grows – and so does the chance of a data incident or breach. And the severity of the consequences includes everything from lawsuits and Office of Civil Rights (OCR) fines to losing employees, patients and reputations. Clearly, the need to monitor data siloed in different systems and protect patient privacy has never been greater.
Patient Privacy, Security is Vital
To complicate matters further, consumerism has crept into healthcare, and today’s patients won’t think twice about leaving an organization that compromises their PHI or experiences a breach. Lost patients lead to lost profits. In fact, a recent study found that given the option, 93% of Americans would switch to a company prioritizing data privacy.iii
And while the focus of increasing the quality of patient care is paramount, so too, is protecting their data. The Health Insurance Portability and Accountability Act (HIPAA) and the OCR require governance, risk and compliance, and yet, PHI-related security incidents continue to be a threat.
of Americans would switch to a company prioritizing data privacy
Drug Diversion Abounds
And the challenges don’t stop there. The nation’s opioid crisis – at epidemic levels – knows no boundaries and is rampant in healthcare facilities. Because of this, the illegal diversion of opiates and other prescription drugs in healthcare organizations is an ongoing problem that is oftentimes under-reported or overlooked.
In fact, a recent survey of hospital executives and providers found that while 85% of respondents are concerned about drug diversion in hospitals and 50% report observing suspicious activity, fewer than 20% think it’s a problem in their own facility.iv
Between protecting PHI and preventing drug diversion, most healthcare organizations – already short-staffed and operating on razor-thin margins – need help. If you are like most, you simply lack the resources to improve the situation or better yet, make it go away. And if you are attempting to track security, privacy or diversion incidents manually, the financial and exposure risk are simply too great.
are concerned about drug diversion in hospitals
Tackling These Widespread Challenges
Ensuring a positive patient experience
Since you want to ensure patients have a positive experience throughout their time in your care, you need an easy and proactive monitoring system to identify policy breaches, satisfy regulatory requirements, and track and report on cases.
Simplifying processes to keep up with regulatory requirements
Say you lack an automated process to monitor your EHRs and increasing privacy and security regulations have made manually keeping up with regulatory requirements nearly impossible. When your Chief Privacy Officer requests a report showing who has accessed a particular patient’s record, it takes days or possibly weeks, if vendor assistance is required, to analyze your audit log data. To keep up with regulatory requirements, you need to simplify your processes and automate your audit reports.
Proactively monitoring for cases of drug diversion
Perhaps your health system discovers that a nurse has been pilfering large quantities of Fentanyl to feed an addiction. The case is discovered internally after the pharmacy team notices that the nurse, an otherwise excellent employee, has wasted more medication than others in her department. Although the employee didn’t exhibit outward signs of abuse, she took a significant amount of medication. You need to proactively monitor for cases of drug diversion to identify incidents early and prevent harm to patients, the organization, and diverters themselves.
With FairWarning, you can:
- Proactively mitigate drug diversion by monitoring and alerting on activity in your EHR and automated dispensing cabinet systems, bringing potential violations to light
- Document processes like how controlled substances are handled
- Have access to a dedicated drug diversion analyst who acts as an extension of your team, providing an added layer of oversight to reduce the potential for drug diversion-related harm across your organization
Responding quickly to potential incidents
Say your health system receives an anonymous tip that one of the pharmacy directors has diverted more than 200,000 doses of Oxycodone over a five-year period. While no patients were harmed, this breach could have negatively impacted your reputation if it had gone public.
FairWarning enables you to:
- Create a drug diversion prevention, detection, and response program that improves your reputation and leads to results
- Respond quickly and proactively to potential incidents, allowing you to spend more time on what matters most – caring for patients
Cover Your Assets
The need to protect PHI and thwart drug diversion is ongoing but necessary when data resides in different locations and in different formats. However, by gaining visibility into known and unknown threat behaviors through behavioral analytics and AI, healthcare organizations can better protect their patients, employees, and the significant investment they’ve made in their EHR system, which in turn, reduces risk.
What Sets Us Apart
FairWarning helps healthcare organizations like yours with comprehensive data monitoring. We examine activity at the application layer to help you better protect patient privacy, reduce drug diversion, and ensure regulatory compliance. No one knows the industry better.
We created the field of patient privacy monitoring more than 15 years ago, and since then, have been building our expertise working with health systems like yours. Our in-house managed services team, the only one in our industry, helps you with everything – from detection of a security incident to remediation that proactively educates your staff on best practices to maintain compliance and security – so you can prevent violations before they occur. And so you can do what you do best: take care of your patients.