When Baptist Health Care became concerned about confidentiality among its EHR records, the facility needed a way to provide a comprehensive access report.

The challenge

Baptist Health Care was struggling to work with application vendors to enable auditing and access the logs in a usable format without unreasonable delays. In addition, BHC could not consistently audit and create reports on who was accessing patient records.

Baptist Health Care is a community-owned, not-for-profit healthcare organization committed to improving the quality of life for people and communities in northwest Florida and south Alabama.

When patients had concerns about confidentiality and who had been viewing their records, the privacy office was unable to provide a comprehensive access report. Only one application had a usable audit log, and other applications simply could not produce audit logs at all (prior to Meaningful Use certification requirements taking effect). The team at Baptist Health Care was struggling to work with application vendors to enable auditing and access the logs in a usable format without unreasonable delays.

Baptist Health Care Corporation has selected FairWarning® to simplify our privacy auditing across a variety of applications. The FairWarning® team has provided excellent support from the minute the implementation began. Our organization is proud to work with a vendor that constantly improves their product functionality in this time of increased regulatory scrutiny.

The result? Through the thoughtful implementation of patient privacy monitoring, Baptist Health Care has ensured that their FairWarning solution is alerting them to specific, actionable incidents with minimal false positives.

The Results

  • Gained visibility into actionable incidents with minimal false positives
  • Prevented inappropriate access from the very beginning by creating a culture of privacy, compliance, and security
  • Enabled immediate response to potential incidents with proactive alerts
  • Enabled quick investigations across all of healthcare applications
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