In effort to protect patient data from internal privacy breaches, Health Quest implemented a patient privacy monitoring program.

The challenge

Having already implemented several data protection technologies to protect their patient information from external attacks, Health Quest felt the technologies did not do enough to mitigate the risk of internal privacy breaches.

Health Quest is the Mid-Hudson Valley’s largest integrated healthcare system providing the highest quality care across a broad spectrum of services. Offering the full range of hospital services, pre-hospital emergency care, homecare and nursing home care, the Health Quest system provides immediate and caring service to the one million people who reside in the New York counties of Columbia, Dutchess, Ulster, Orange, Putnam and northern Westchester. As a result, Health Quest previously had multiple data protection technologies in place to prevent external threats. However, they did not have anything in place to prevent internal privacy breaches.

The Health Quest team determined proactive patient privacy monitoring was the next step to maintaining a secure and compliant environment for the electronic storage of health records, and pursued FairWarning for assistance.

We were looking for a solution that could be deployed rapidly and fit both functionality and our budget.

With FairWarning for Salesforce, we are able to provide our clients with definitive data so that they can make educated executive decisions about their users’ actions.

The FairWarning team has been extremely proactive, supportive, and helpful in each implementation we’ve done. That ensures our client is set up and satisfied with the results.

The Results

  • Developed proactive response to prevent insider privacy breaches
  • Fulfilled regulatory requirements and security standards such as HIPAA & Meaningful Use
  • Automated alerting of potential privacy incidents
  • Integrated with pre-existing health information systems
  • Saved time with report creation
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