Prisma Health–Upstate, formerly Greenville Health System (GHS), began using FairWarning’s proactive Patient Privacy Intelligence (PPI) platform and its Managed Privacy Services (MPS) analysts to save time and increase visibility into how users are accessing ePHI across applications.

The challenge

With about 16,000 team members at the Prisma Health–Upstate affiliate alone, the privacy team realized that it needed advanced patient privacy solutions to save time, manage potential incidents, and maintain strong HIPAA compliance. In the wake of the two systems partnering, the need for streamlined auditing and interoperability only increased.

After growing from a free-standing hospital in 1912 to becoming part of a healthcare company with 18 hospitals statewide and serving more than 1.2 million patients annually, Prisma Health-Upstate has learned how to achieve medical excellence in patient care and privacy – especially during times of rapid growth and expansion. But with approximately 16,000 team members, the Upstate affiliate’s privacy team realized that it needed advanced patient privacy solutions to save time, keep up with potential incidents, and maintain strong HIPAA compliance. In the wake of the two systems partnering, the need for streamlined auditing and interoperability only increased.

Our EMR is quite extensive in order to assist our clinical team in delivering the best care to our patients. Having [FairWarning] in place not only puts our minds at ease, but our patients’ as well – especially with the tools to assist in monitoring affiliated clinics and hospitals.

The information is right there, making investigations quick and easy to get through. The tools that FairWarning offers actually make the workload doable.

Prior to FairWarning, we were very reactive in our auditing workflows, but after implementation, we are starting to see a reduction in false positives, which saved us time.

At the heart of the Prisma Health care continuum is a culture of trust between patients and healthcare staff. And now that GHS is part of Prisma Health, Morris and her colleagues are excited to leverage FairWarning’s platform and privacy analysts for even greater safeguards for their expanding EHR system. They also expect to continue to provide superior monitoring and protection of ePHI and continue their journey to ensure excellence in regulatory compliance and patient privacy.

The Results

• Saved time through reduction of false positives
• Strengthened compliance with proactive workflows
• Developed greater visibility into exchanged and stored ePHI
• Improved HIPAA and patient privacy awareness among staff

Download Full Story

Related Success Stories