In need of reliable and comprehensive audit log evidence, The Everett Clinic partnered with FairWarning to amp up its patient privacy monitoring.

The challenge

Over a period of years, in trying to keep up with privacy auditing responsibilities under HIPAA and later ARRA HITECH, information technology staff at Everett had attempted to develop an automated solution to review application audit logs, but they knew they needed a better solution.

Trying to keep up with privacy auditing responsibilities under HIPAA and later ARRA HITECH, information technology staff at Everett had attempted to develop an automated solution to review application audit logs. They needed a tool that could provide automated monitoring of multiple diverse applications.

During this process, the team at Everett was impressed with the ease-of-use of the web-based FairWarning interface, and they became confident that their compliance team would be able to use the tool to run audits and conduct investigations on a self-service basis.

You can tell every single person who went into a record and every single thing they looked at. It’s easy to see if it’s inappropriate.

The breaches of patient privacy were flagged by a new electronic monitoring system [FairWarning ] just installed in December. Employees were told of the new monitoring system, and reminded of the clinic’s privacy policies.

The FairWarning patient privacy monitoring installation at The Everett Clinic has withstood the ultimate test: It has seen the compliance office through a round of employee terminations that led to regional media coverage.

The Results

  • Increased confidence that employee sanctioning decisions were justified
  • Completed investigations on a self-service basis in just a few minutes
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