A demand in increased availability of ePHI makes Saint Luke's Health search for a tool to meet demands and protect patient privacy.

The challenge

Struggling to meet the demands for patient information to be both available anytime, anywhere and protected against any unauthorized access, Saint Luke’s chose FairWarning to help integrate and streamline its privacy protection efforts.

Patients need protected access to their health information, so providers need anywhere, anytime access with ease, simplicity, and compliance with such regulatory requirements as HIPAA, Meaningful Use, and JCAHO. That put Saint Luke’s in a difficult position, particularly with PCI compliance.

In addition, the Saint Luke’s privacy team was already conducting assessments and audits to identify potential vulnerabilities, but any inquiry of access to patient information required waiting on IT to provide audit logs that could take weeks to receive and were difficult to tedious and time consuming to review.

The benefits with FairWarning are the reduction in the number of unauthorized accesses, reduced time to resolution on potential violations, and we’ve been able to comply thoroughly with regulatory requirements without having to hire a bunch of people, which is significant given limited resources.

Since the implementation of FairWarning, it takes very few minutes to run the audits. Previously, it would take us 24 hours or more, just to get the basic audit information.

After reviewing available solutions, Saint Luke’s selected FairWarning as the only vendor designed to address healthcare needs,  specifically in clinical application audit logs.

The Results

  • Steeply reduced the number of inappropriate accesses
  • More efficiently complied with regulatory requirements
  • Reduced the amount of time spent detecting and investigating incidents
  • Heightened awareness of privacy throughout the organization
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