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FairWarning is hiring a Cloud Security Customer Success Manager and Solutions Engineer to grow relationships and drive value to our customers. The Cloud Security Customer Success Manager will help preserve and grow our best of industry retention rates as well as make available new fast-growing offerings. The Cloud CSM will help scale up the triple-digit growth of our newest offering, FairWarning for Salesforce. Here’s a little more about FairWarning:

  • Our patented offering, FairWarning for Salesforce, radically simplifies important aspects of cloud security and compliance beginning with protecting sensitive information held in the Salesforce Cloud as well as extending security to other cloud and industry applications
  • Overall AppExchange rating of 5.0 with 16 Consecutive 5-Star Reviews
  • Offerings available to sell include enterprise SaaS, Managed Privacy Services, cloud-based application interfaces, professional services, certification training packages, and multi-year renewals
  • Cloud Security customers represent $550 billion in assets under management within Financial Services, Wealth Management, Banks, legal, and entertainment industries
  • 96% customer retention rate over the last 36-months
  • Global customer base from Australia, United Kingdom, Scotland, Norway, Canada and the United States
  • FairWarning has been voted a Top Workplace for six (6) consecutive years
Position is closed – View open positions

Description of Role

The Cloud Security Customer Success Manager and Solutions Engineer is responsible for ensuring FairWarning customers receive the most value possible from their investment from FairWarning. This includes maintaining and building new relationships with executives and end users, serving as their primary contact to assist with ongoing issues, expand or optimize the FairWarning solution, and retain customers to ensure they become FairWarning advocates. In addition, the Cloud Security Customer Success Manager and Solutions Engineer is responsible for supporting internal teams and prospective customers during the sales cycle. On a day-to-day, this team member can except the following:

  • Develop and assist customers with adoption plans to get the most value from their investment
  • Complete renewals and grow retention rates among the cloud security customers
  • Expand value through existing business sales (additional cloud applications or licensing)
  • Existing customer upgrade communication and coordination
  • Deliver customer Effectiveness Report when available and conduct monthly reviews with customer contacts
  • Provide industry expertise and guidance to FairWarning Customers
  • Successfully run prospective customer trials
  • Complete new customer setup
  • Represent FairWarning with the highest standards and preparation at assigned events or other forums.
  • Understand and communicate solution messaging at both a technical and business level
  • Develop and present custom demonstrations based on prospective customer requirements

Background

Successful candidates have the following background:

  • Top Performer
  • Ability to work in a fast-paced environment
  • Excellent Communication Skills
  • Previous Experience with SaaS model
  • Experience with Financial services, Information security, Cybersecurity, SaaS solutions preferred
  • Technical knowledge – implementation experience a plus
  • Proficiency with Customer Relationship Management Systems – Salesforce a plus
  • Solid familiarity with global privacy and security regulations a plus

Characteristics of Successful Candidates

The Cloud CSM and Solutions Engineer is responsible for ensuring their customers receive the most value possible from their investment with FairWarning. This includes maintaining and building new relationships from executives to end-users, serving as their primary contact to assist with on-going support or escalated issues, expand or optimize their FairWarning solution, retain customers to ensure they become FairWarning advocates, and assisting throughout the trial process.

  • Great Listener. A successful candidate actively listens to customers through daily communication to collect feedback about their experience, usage, and solution ideas
  • Team Player. A successful candidate will develop excellent working relationships with Solution Specialists, Implementation Managers, and other FairWarning team members to ensure a superior onboarding and ongoing experience for customers to achieve their program goals and optimize their investments with FairWarning
  • Problem Solver. A successful candidate can quickly and clearly identify issues impacting the value customers are experiencing from their solution and determine the next steps to resolve it
  • Communication. A successful candidate can speak and write professionally to be clearly understood and positively influence team members to assist the customer
  • Customer-Centric. A successful candidate focuses on making their customers successful by listening and discovering their business goals, proactively identify and resolve challenges, and promoting FairWarning’s solutions and services throughout the entire relationship they have with the customer

Additional Information About FairWarning and the Opportunity

  • FairWarning has a proven track record of developing, selling and servicing patented, market-leading product and service offerings
  • FairWarning has been voted a Top Workplace for six (6) consecutive years
  • Proven, stable and profitable for 10 consecutive years
  • Successfully executing on unique & differentiated vision of radically simplifying cloud security
  • Multiple patents and trademarks on FairWarning product technology
  • Multi-billion dollar growth market for FairWarning’s cloud security offering
Position is closed – View open positions